Return & Refund Policy
At Olympiad Digital, we aim to provide a smooth and reliable shopping experience. Our store may offer both digital educational products and physical Olympiad books.
1. Digital Products
Our digital Olympiad books and educational resources are delivered electronically.
Because digital products may be accessed or downloaded after purchase, digital products are generally non-refundable once the product has been delivered, accessed, or downloaded.
Please carefully check the product title, class, subject, and other available product information before completing your purchase.
Digital Product Access Problems
If you experience a genuine technical problem that prevents you from accessing or downloading a purchased digital product, please contact us as soon as possible.
We will review the issue and make reasonable efforts to resolve it. Depending on the circumstances, this may include restoring access, providing the product again, or offering another appropriate resolution.
If a digital product is materially different from its description or an order is incorrectly fulfilled due to an error on our part, please contact us so that we can investigate the issue.
Duplicate Digital Purchases
If you accidentally purchase the same digital product more than once, please contact us promptly. We will review the circumstances and determine whether an adjustment or refund is appropriate.
2. Physical Products
If physical Olympiad books are offered through our store, returns may be considered for products that arrive damaged, defective, or materially different from the product ordered.
Please contact us as soon as possible after delivery and provide your order details and clear photographs of the product and packaging where applicable.
If the issue is verified, we may provide an appropriate resolution, which may include a replacement or refund.
Physical Product Returns
Returned physical products should generally be unused and in their original condition and packaging, where applicable.
Products that have been used, damaged after delivery, or returned without the required information may not be eligible for a return.
3. Order Cancellation
For digital products, cancellation may not be possible once the product has been delivered, accessed, or downloaded.
For physical products, cancellation requests should be made as soon as possible. Cancellation may not be possible once an order has been processed or dispatched.
4. Refunds
If a refund is approved, the refund amount and method will depend on the circumstances of the order and the applicable payment method.
For physical products, where a return is required, the refund will generally be processed after the returned product has been received and reviewed.
5. Contact Us
For questions regarding returns, refunds, cancellations, or digital product access, please contact us through the Contact Us page on our website or email us at:
olympiaddigital@gmail.com
We will review each request and respond as soon as possible.
Important
This policy is subject to applicable consumer protection laws and regulations. Nothing in this policy is intended to limit any rights that cannot legally be excluded or waived.
